FAQ - Frequently Asked Questions

To update your account info online, click this link and enter your username and password. Once logged in, click the profile icon located on the upper right corner of the screen and select "Account Details."

Click here to reset your password.

If you didn't receive an email notification, it may have gone to your Spam or Junk folder. If you don't find it there, be sure to add stanley@stanley-pmi.com to your contact list to prevent future filtering of these emails.

Stanley Club is our loyalty program designed to give you exclusive offers, discounts, and additional perks for being a loyal member of the Stanley 1913 community! You can join any time by signing up on stanley1913.com. (If you already have an account on stanley1913.com upon launch of the Stanley Club program, you’ll be automatically enrolled.) There is no minimum purchase amount required to become a Member. The program is open only to U.S. residents. Please see the Stanley Club Program Terms for complete details.

To become a VIP, you need to earn 300+ points through eligible purchases on stanley1913.com and/or by completing other earning actions in a year. To become All-Access, you need to earn 600+ points in a year. Your tier status will last one year from the date you earned it, on a rolling basis.

Points are not eligible to be redeemed for any award or benefit in the Stanley Club program. However, accumulating enough points allows you unlock tier status benefits like members-only product, early access, entry into Vault Drops, and special offers.

Yes, points will expire one year from when they are earned. Your VIP or All-Access tier status expires one year after achieving status, unless you requalify. You can requalify for VIP or All-Access status by spending at least $65 on eligible purchases during the year of your elite status.

Once logged in, you can check your point balance on the Stanley Club program page at stanley1913.com/pages/stanley-club.

You can earn points by making eligible purchases on stanley1913.com – one point per whole $1 spent. (Note that, if you make a return on a product, points previously earned on that purchased product will be deducted from your account and your elite status may be adjusted accordingly, if applicable.) You can also earn points by creating an account (10 points), or participating in the annual Club Vote (100 points). We also reward a bonus of 100 points per $100 spent on eligible purchases made on or after the program start date (January 28, 2025). You can also earn 5 points each when you log into your account and then visit us on Instagram or TikTok or explore our blog. To earn points through these methods, you must use designated links that allow us to tally your visit – and you can earn points through these methods only once. See here for details.

Yes (mostly)! Customers who have placed eligible orders on stanley1913.com prior to the launch of Stanley Club, but after August 1, 2019, will receive 1 point per whole $1 spent tied to the account the customer made the purchase with. Just log in, or create an account with the same email address, and points will appear in your account. Points will also be awarded if you already have an account. Due to system limitations, only orders placed on or after August 1, 2019, will be eligible for retroactive credit upon launch of the Stanley Club program. In addition, the 100 bonus points awarded per $100 of eligible spend will not be awarded based on orders placed prior to the program beginning on January 28,2025.

Once logged in, you can check your tier directly on the Stanley Club program page at stanley1913.com/pages/stanley-club.

By signing up, you are automatically a Member. Members will receive exclusive deals, a birthday gift, an opportunity to earn points by voting in the annual club vote, and access to exclusive products. Once your points balance exceeds 300, the next tier, VIP, is achieved. VIPs will receive first access to exclusive products, first access to sales and new collections, and access to vault drop. Once your points balance exceeds 600, the next tier, All-Access, is achieved. All-Access members will receive all the benefits provided at the VIP tier, plus: first access to vault drops, an increased probability of receiving product on EQL powered drops, and invitations to exclusive events. (VIP and All Access tier status is valid for one year from the date earned.)

Unfortunately, you cannot transfer points between two accounts. You can accrue points on separate accounts (depending on which account/email you're logged in with while shopping), but we recommend only using one account to maximize your points.

You will receive offers by subscribing to our email list. This is also where you will be notified of early access to events, product releases, and promotions for our VIP and All-Access members!

Yes we do! Please sign in and add your birthdate on the stanley1913.com/stanley-club page and make sure you're subscribed to our emails. During your birthday month, you'll receive a discount code to apply to purchases on stanley1913.com.

Click "Forgot Password?" to reset your password. From there, you'll need to verify your email address, and it will lead you through the process to get you back into your account. If you're having any further issues, please contact Stanley Care here.

Unfortunately, you can no longer make changes after you submit your order. We process and ship your order as quickly as possible, so our system will not be able to retrieve or edit them. That said, you can opt to have your order canceled and refunded so you can place a new order. This must be done right after placing your order, so please submit your cancellation quickly here and select "my pending order" as the reason.

If you placed an order online using your email address, you should receive an order confirmation in your email inbox within 48 hours after order placement. Please also check your Spam/Junk or Promotions email folder.

Per our terms of service, we reserve the right to refuse or cancel any bulk order placed on our website. This includes orders placed via the same account, customer, payment method, address and/or other order that is identified as fraudulent. We reserve the right to prohibit purchases of any products intended for resale, distribution, etc. unless the purchase is made by a pre-qualified vendor.

To place an order: Select Item(s) After spotting an item you like, select your preferred color (if available) and indicate quantity. Proceed by clicking "Add to cart" or "Buy it Now." Review Item(s) in Cart If you changed your mind about an item and want to remove it, go to your cart order and click "Remove" on the product image's right side. Check Out Once you have all your preferred item(s) in the cart, click "Check Out." Enter a discount code (if you have one), your shipping option and address, payment method, and billing information. Confirm Order After reviewing your order, scroll to the bottom of the page, then click "Pay Now" to submit your order. You should receive an email confirming your order within a couple of hours. We'll get in touch again after one or two days when your package is out for delivery.

If you placed an order with us, an order confirmation will be sent automatically to your customer email address. You can also view your invoice by logging into your customer account and clicking on "Order History".

We accept credit card payments through our secure payment gateway. We currently accept: Visa, Mastercard, American Express, Discover, JCB, Diner's Club, Shop Pay, Apple Pay, Google Pay

Yes! You can checkout as a Guest. Order confirmation emails and order-related communication will be sent to the email address you provide during Guest Checkout.

If your credit card is not working with our checkout process, please first check the following: You entered the information correctly. Your address that you used matches the one that you have on file. You have not reached your credit limit. Your card has not expired. If you are still having payment issues, then contact your credit card company. If your card has been flagged for anything illegal or suspicious, they will likely get in touch with you.

If you have placed an order on our website, you can always check the status of your order by logging into your customer account. To log in to your account, click this link and enter your username and password. Once logged in, you will see a listing of your most recent orders under "Order History." Select the order number to see your order details. Here you will see your Shipping Status. If your order has shipped, you can find your Shipping Tracking Number here as well. We ship orders Monday through Friday, excluding holidays. Orders are processed and shipped as quickly as possible and may be delayed during sales events, holidays and inclement weather. You'll receive an email notification, once orders are processed for shipment.

We currently do not ship internationally.

We do our best to combine orders into as few shipments as possible.

To ensure prompt delivery for all orders, we are not offering expedited shipping at this time.

If your item was delivered within the last 30 days and arrived damaged, please submit a Help Ticket. We’ll get you a replacement or refund, and we’ll cover all shipping costs.

We do not accept returns for customized products or items purchased outside of the Stanley website. 

We're so sorry there was an issue with your order! The best way to get help with your Stanley product is by creating a ticket here.

If your item was purchased directly from the Stanley website and delivered within the last 30 days, you can start a return here. 

Returned items must be unused, undamaged, and returned in their original packaging. We do not accept returns for customized products or items purchased outside of the Stanley website.

Once you select Check Out, your order begins processing right away and can't be changed or cancelled. If you’d like to return your order after it arrives, you can start a return here.  

Returned items must be unused, undamaged, and returned in their original packaging. Customized products are not eligible for returns or cancellations. 

If your product was purchased from the Stanley website within the last (30) days, we can help with the refund. Returned item(s) must be unused, undamaged, and returned in its original packaging. Refunds will be returned to the original form of payment. It should reflect on their next billing cycle. If your product was purchased from another retailer, you'd need to request a refund from that retailer. To request a refund, please contact us here and a member of our team will be in touch shortly.

Check the bottom of your Stanley for important product information such as item number and size/capacity. When submitting a claim, always include a clear image of these details.These images show the type of information found on a Stanley. The layout and specific information included depends on the product, and might be different for your item.Classic Vacuum Bottle (Current Diagram)The Quencher H2.0 Flowstate (Img of base of product)All Day Julienne Max Soft Cooler (Img of base of product)

Replacement parts are now available at: https://www.stanley1913.com/collections/accessories

Our products are warranted to be free from defects in material and workmanship at the time of the initial purchase. Our lifetime warranty covers degradation of thermal performance.Our warranty applies only when our products are put to normal use and cared for according to the care and use instructions applicable to the products. All items eligible for warranty must be purchased from Stanley or an authorized seller.

Our warranty does not apply to:Fake or counterfeit productsNormal wear & tear (i.e., scratches, dents, blemishes from use)Defects or damage resulting from (1) any failure to follow the care & use instructions, (2) accidents, (3) post-purchase modifications to the product (for example, engraving, accessories etc.), abuse, misuse, or neglectNatural disasters or accidents, such as fires

The warranty on our drinkware and food containers (not including lids, seals and straws) will last the life of the product.

We will repair or replace your product, in our sole discretion, at our expense with a comparable product currently being manufactured by us. If there are no comparable products currently being manufactured, we will contact you to discuss options. Replacements do not guarantee identical color or finish.If you have a product with a custom design, we are not able to screen print or engrave the artwork on your replacement product.

Click here to submit a warranty claim.

All Stanley 1913 products are #builtforlife. This means that when Stanley Products when purchased through Authorized Stanley Resellers, are warranted to be free from any defect in workmanship or materials and to be thermally efficient, provided they are used according to the instructions. This warranty does not cover component parts, cosmetic defects, or malfunction due to alteration or accident. For more information regarding proper use, please see the care and use instructions that were provided with your product. To submit a warranty claim, please click here.

Our products are FDA tested and approved, and all contact surfaces are guaranteed to be safe and BPS/BPA-free. There are seven classes of plastics. Type 7 is the catch-all "other" class. Because our products are made of multiple materials, we are obligated to use the Type 7 code. However, as mentioned previously, any surface that comes into contact with food or beverage does not contain BPS or BPA.

We use a BPA-free polypropylene for the outer plastic material on our stoppers. This plastic is safe to use with food and beverages.

Preheat or precool your vacuum bottle, mug, or food jar by filling it with warm or cold tap water. Let stand for five minutes. Empty the bottle and immediately fill with your favorite hot or cold beverage. Lastly, secure the stopper and lid as quickly as possible to avoid heat loss.

To give your Stanley a little TLC, we recommend hand washing it with warm water and soap. If you prefer to use the dishwasher, please check the bottom of your product to see if it is dishwasher safe and make sure everything goes on the top rack where it is away from the extremely hot water.

You may use any soft brush to clean your Stanley vacuum bottle or food jar. Please do not use a metal brush, as this could scratch the stainless-steel surfaces.

Follow these tips to refresh your Stanley and remove tough stains:

-Fill your Stanley with warm water and a standard, non-abrasive household cleaner, let it sit for 30 minutes before scrubbing and rinsing thoroughly. These cleaners can be applied with bristle brushes, sponges, or clean cloths.

-If you prefer the DIY route, try soaking your Stanley in a mixture of warm water and baking soda. Some customers have reported that a soak in white vinegar or lemon juice also removes stains and smells.

-Apply hot water and a stainless steel cleaning solution to a soft sponge, mixing thoroughly. Proceed to wipe and rinse your Stanley clean. Please note that we still recommend cleaning your Stanley with soap and hot water.

Stainless steel is rust resistant, but not rust-proof. If you've found rust on your Stanley, follow the steps below:

-Stainless Steel Cleaner: Apply hot water and the stainless steel cleaning solution to a soft sponge, mixing thoroughly. Proceed to wipe and rinse your drinkware clean.

-Baking Soda or Vinegar: Sprinkle baking soda or vinegar on dampened affected area, let it sit for 5-10 minutes and scrub with a non-abrasive or soft sponge.

To thoroughly clean under the gasket or seal, we recommend soaking the top of the cup in white vinegar, lemon juice, or a mixture of warm water and baking soda. With some products, the gasket or seal can be carefully removed with a small tool or instrument and soaked separately.

We don't recommend putting milk or dairy products in our vacuum bottles or food jars for extended periods of time, as bacteria growth can occur at specific temperatures. Fermenting food and beverages may also cause pressure to build up over time. For more information on milk and dairy products, please consult the U.S. FDA at www.fda.gov.

We don't recommended using dry ice in a sealed container as the rapid evaporation of the CO2 from solid to gas can produce unwanted pressure within your Stanley.

The bottom of your product will show if it's dishwasher safe. For these products, we always recommend that you put them on the top rack. Please hand-wash any items that are not dishwasher safe.

Please don't! Doing so can cause damage to your product and appliance.

Please don't! Expanding liquids inside your Stanley can cause damage to your product.

One of our favorite features is our vacuum insulation technology, which keeps drinks at the ideal temperature. Our manufacturing process currently employs the use of an industry standard pellet to seal the vacuum insulation at the base of our products; the sealing material includes lead. Once sealed, this area is covered with a durable stainless steel layer, making it inaccessible to consumers. Rest assured that no lead is present on the surface of any Stanley product that comes into contact with the consumer nor the contents of the product. In the rare occurrence the base cap of a product comes off due to ordinary use and exposes this seal, it is eligible for our Lifetime Warranty, available here.

Global supply chain issues have made restock efforts challenging, but we're doing everything we can to bring you Quenchers without the wait for limited quantity restocks. For the latest restock updates, please click "Notify Me" on the product page to receive text message notifications. From a mobile device, click here to sign up for SMS alerts.

Limited colors may come back in the future. For the latest restock updates, please click "Notify Me" on the product page to receive text message notifications. From a mobile device, click here to sign up for SMS alerts.

Like most of our stainless-steel metal products, our coffee makers, insulated food jars, and cook sets are dishwasher safe. If you prefer, you can hand wash your Stanley camping cookware and other gear with mild dish soap and warm water.

It's simple! If you've got the space, go for Stanley’s two-in-one Classic Travel French Press or Adventure All-In-One Coffee Brewing System. Additionally, our stainless-steel Classic Perfect-Brew Pour Over is a great all-around choice. For making multiple cups at a time, bring along the insulated Classic Stay-Hot French Press or Adventure Cool Grip Camp Percolator.

Savoring a hot and hearty meal while taking in the scenery is one of the great joys of camping. For something simple and tasty, try these Easy Camp Tacos. We also love this Simple Campfire Jambalaya, a traditional Creole dish with seafood, spicy sausage, and rice. For the most important meal of the day, skip the instant oatmeal and whip up this Chipotle Egg Skillet.

Our insulated, hard-sided coolers and water jug are easy to clean. Just hand wash with mild dish soap and warm water after each use. To remove any lingering odors, wipe down the interior with white vinegar, and then rinse.

Totally! With a little prep, our insulated coolers will keep food toasty-warm for several hours. To start, preheat your cooler by filling it with warm water and letting it stand for 5–10 minutes. Pour out the water, and then line the cooler with heavy-duty aluminum foil. Add a couple of towels to the bottom. Wrap your containers of hot food with aluminum foil and place inside the cooler. Add more towels around the food containers for extra insulation, and then close the lid.

Our stainless-steel food storage jars are vacuum-insulated to maintain the temperature of food for hours. Depending on the product you choose, the contents will stay hot or cold for at least 7 hours. If you’re looking for maximum thermal protection, we recommend our 24-oz Master Unbreakable Food Jar with QuadVac™ insulation. Food will easily stay hot for 20 hours and cold for 24 hours.

If you need a lunch box that will keep your food chilled all day (27 hours, to be exact), you can’t beat our insulated Adventure Easy Carry Lunch Cooler. Our Classic Lunch Box—constructed of durable, stainless-steel metal—will keep your sandwich from getting squished and your chips from getting crunched. And you’ll find a bracket inside the lid to hold your Stanley travel mug or insulated vacuum bottle. For the best of both worlds, go with the Adventure Heritage Cooler + Bottle Set. This fan favorite features double-wall foam insulation to keep your food cold for 16 hours. The exterior handle locks the included 1.5-qt Classic Vacuum Bottle in place.

All customized Stanley products will ship separately from non-customized orders. This means you might receive your non-customized items earlier than your customized orders or vis versa.

If your item arrived damaged, please contact us here with your order information within 30 days of receiving your product to discuss the next steps.

Every Stanley product eligible for customization may be engraved 180 degrees from the logo. Each design element can be altered by: Text - 5 fonts to choose from, all of which will be top-aligned, and center-aligned when adding multiple lines of text. Don't like how small your text is? Consider pressing return and starting another line of text to increase the sizing of your font. Monogram - each monogram selection provided is available to scale up or down in size within the dedicated box for engraving. Like all other engraving options, the Monogram will be top-aligned to the logo and centered on your product. Graphics - each graphic selection provided is available to scale up or down in size within the dedicated box for engraving. Like all other engraving options, the custom Graphic will be top-aligned to the logo and centered on your product. Feel free to leverage the zoom functionality in the top left corner to see all the details included in our curated graphics assortment. Custom Uploads - you may upload your own custom graphics in a supported file format (PNG, JPG, JPEG, TIFF, BMP, EPS, or PDF) and less than 10MB in size. Use PNG file format for best results. For best visual quality, upload print-ready or vector quality files for your artwork. One color artworks will work better than photos or gradients. Use clear image or graphic. All graphics must comply with our Customized-Product Terms of Sale, which include important limitations on the types of content that we accept. Note: All products have a small toggle button in the bottom left corner that you can toggle on or off to see the space eligible for engraving.

Customizing your Stanley costs an additional $10 per item for text, monogram, or a graphic engraving. Custom upload engraving is an additional $12 per item.

Please see our Terms of Sale page for terms applicable to all Customized Products sold through Stanley, including important guidelines and restrictions on the type of content you can incorporate into a custom Stanley.

We're always updating our engraving assortment with new designs and capabilities. If an item is eligible for customization, it will reflect that on the product page.

Yes! All four sizes of the Quencher are available to engrave across a variety of colors.

You bet! Custom upload graphics must be in a supported file format (PNG, JPG, JPEG, TIFF, BMP, EPS, or PDF) and less than 10MB in size. Use PNG file format for best results. All graphics must comply with our Customized-Product Terms of Sale, which include important limitations on the types of content that we accept.

If there is a printing error on your customized order and your product differs from the mockup you approved when placing the order, please contact us within 30 days from the delivery date. Please note, though, that we are unable to offer returns or exchanges for any customized product that includes a spelling or other error that is the result of your own customization.

All available colors to customize will be in the customizer to select from.

Stanley Create orders are not eligible for promotions or discounts at this time.

You sure can! After creating your custom Stanley, upon clicking Add to Cart, you will be shown a mockup image of your design prior to officially adding it to your cart. This image will show the front and the back of your order, so that you can ensure it meets your expectations. Please review the mockup carefully and confirm that it is accurate, as all purchases of customized products are final.

Unfortunately, we don't offer custom design services at this time.

You can only choose one design. You'll receive a pop-up asking if you would like to delete and re-create a design when clicking between the text, monogram, and graphics options.

Unfortunately, you're not able to edit your custom design after your order has been placed. By agreeing to the terms and conditions module before adding your item to cart, you've agreed that the bottle appears as expected for your purchase. You can make changes before completing checkout, however, all sales are final once your order has been confirmed.

Thanks for your interest in working with us! Please send an email to stanleymarketing@pmi-worldwide.com. We will be in touch if we wish to learn more about your proposal.

Through our email list! You can sign up for the latest updates on new products, sales, events and other special announcements. Email sign up is available at the bottom of every page on the Stanley website.

Thanks for your interest! Unfortunately, Stanley is not considering new reseller relationships at this time.

Stanley supports a wide range of nonprofit organizations and causes, including for qualified 501(c)3 organizations through the Stanley Creators Fund for emerging leaders and their ideas. See more information about the Creators Fund here: https://www.stanley1913.com/pages/stanley-creators-fund-infoStanley is unable to offer product donations for individuals or organizations at this time.

You can reach us at: https://www.stanley1913.com/pages/contact

Stanley Care Line: 1-800-251-4535 (Monday – Friday 6AM to 4PM PT)

Seattle - Stanley 1913 World Headquarters

2401 Elliott Avenue 4th Floor

Seattle, WA 98121

Customer Service: 800.251.4535

Phone: 206.441.1400

Amsterdam - PMI WW BRANDS BV/ STANLEY

The Collection

1012 VK Amsterdam, The Netherlands

Customer Service: 800.251.4535

Phone: (011)+31 20794 4840

Manaus

Rua Jutaí, 500 – Distrito Industrial

CEP 69075-130

Manaus/AM, Brazil

Phone: +55 (92) 3615-3404

Manila

PMI c/o Ammex I-Support

Robinsons Cyberscape Alpha 9th Floor

Garnet Road, Ortigas

Pasig City 1605, Philippines

Customer Service: 800.251.4535

Phone: 800.251.4535

Fax: 206 260 8683

Rio

Praia de Botafogo, 370 – 11º floor

Botafogo – Rio de Janeiro/RJ Brazil

CEP 22250-904

Phone: +55 (21) 3278-9700

Shanghai

Shanghai Int’l Ocean Shipping Building

23rd Floor 720 Pu Dong Ave.

Pu Dong New District, Shanghai, China 200120

Customer Service: 800.251.4535

Phone: 86.21.50366.350

Shenzhen

17th Floor, Ludan Building, No. 1011, East Binghe Road, Luohu District, Shenzhen, Guangdong 518001, CHINA

Customer Service for Slant Collections and Formation products: 866.428.1176

Calling from outside China: +86 755-82291323

Phone: 0755-82291323

To help us serve you faster, please use the Help & Support Form below for all general inquiries and/or questions about pending orders including ETAs, cancels, changes, returns and refunds. Please complete all fields with a detailed description of your needs and include any order or ticket numbers for reference. For orders, shipping, issues, questions, and warranty help, please review the instructions on how to Submit a Claim. Images are required to process your claim.

Please select the inquiry type that best represents your issue. Complete all fields to the best of your ability. Images are required to process your claim. All attached images should be clear and evenly lit. Any text information regarding the product within an image should be legible. Include images of any items with visible failure or damage. The number and type of images required is dependent on your inquiry type. Adhere to the image requirements below to ensure your claim is handled as quickly as possible.

Order Issue- Include an image of the item sent in error and an image of the bottom of your item for identification purposes.

Shipping Damage - Include images of the item damage, packaging, and the bottom of your item for identification purposes.

Warranty Claim - Include an image of the item failure (if the failure is visible) and an image of the bottom of your item for identification purposes.